Privacy Policy

Last Updated: 04 November 2025

1. Introduction

Stepup Marketing Management (“we”, “our”, “us”) is a digital marketing and technology company providing a range of services including digital marketing, website development, software solutions, automation tools, and messaging services integrated with platforms such as WhatsApp Business Platform.

This Privacy Policy explains how we collect, use, store, and protect personal data across all our services.

2. Information We Collect

a) Business & Client Information

• Company name
• Contact details
• Billing and contractual information

b) End-User & Communication Data

• Messages and interactions via WhatsApp, email, and other communication channels
• Message metadata (timestamps, delivery status)
• Contact information voluntarily provided by users

c) Website & Digital Services Data

• Website form submissions
• Cookies and analytics data
• IP address and device information

d) Technical & Software Data

• API usage logs
• System events and error logs
• Automation and webhook data

3. How We Use Information

• Deliver digital marketing and advertising services
• Develop, manage, and maintain websites and software solutions
• Provide chatbot and automation services, including WhatsApp messaging
• Communicate with clients and end users
• Ensure security, compliance, and service performance

4. WhatsApp & Meta Platform Usage

When providing WhatsApp-based services:

• Data is accessed only after explicit authorization by the business client
• Access occurs through Meta’s official WhatsApp Business Platform APIs
• All usage complies with Meta Platform Policies and WhatsApp Business Messaging Policy

5. Data Sharing

We do not sell or rent personal data.

Data may be shared only with:

• Meta Platforms, Inc. (for WhatsApp services)
• Hosting, analytics, and infrastructure providers necessary to operate our services

6. Data Retention

• Data is retained only for as long as necessary to provide the requested services
• Clients may request data deletion at any time

7. Data Security

• Encrypted communications
• Access controls
• Secure infrastructure and monitoring

8. User Rights

Users and business clients have the right to:

• Request access to their data
• Request correction or deletion
• Withdraw consent for communications

Requests can be sent to:
📧 info@stepuphub.cloud

9. Children’s Privacy

Our services are not intended for individuals under the age of 18.

10. Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be posted on this page.

11. Contact Information

Company Name: Stepup Marketing Management
Website: https://www.stepuphub.cloud
Email: info@stepuphub.cloud

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Terms & Conditions

By accessing or using StepUp services, you agree to be bound by these Terms and Conditions.

Use of Services

You agree to use our services only for lawful purposes and in compliance with applicable regulations.

Intellectual Property

All content, software, trademarks, and materials are the intellectual property of Stepup Marketing Management, unless otherwise stated.

Limitation of Liability

Stepup Marketing Management shall not be liable for any indirect, incidental, or consequential damages.

Modifications

We reserve the right to update or modify these terms at any time without prior notice.