Client
Services
Date
TechCorp Middle East needed an intelligent chatbot solution to handle customer inquiries across multiple channels (website, WhatsApp, social media) in both Arabic and English. The existing support system was overwhelmed, with response times averaging 4-6 hours. They required a solution that could understand context, handle complex queries, and seamlessly escalate to human agents when needed.
We developed a custom AI chatbot using advanced NLP models trained on GCC-specific language patterns and business contexts. The solution integrates with WhatsApp Business API, website chat widgets, and social media platforms. The chatbot handles 85% of common inquiries automatically, reducing response time from hours to seconds. When escalation is needed, it seamlessly transfers context to human agents through the integrated CRM system. A comprehensive analytics dashboard provides real-time insights into conversation quality, customer satisfaction, and areas for improvement.
