E-mail address
info@stepup.cloud
One AI Inbox for
Every Channel
Every conversation from every channel in one place - with AI auto-replies, smart escalation, multi-agent routing and full Arabic support.
AI Inbox
One AI Inbox for Every Conversation
Stepup brings WhatsApp, Instagram, Messenger, Telegram, TikTok and Web Chat into a single AI inbox built for GCC teams. AI answers routine questions instantly in Arabic and English, escalates the tricky ones to the right agent, and keeps every customer thread, tag and note in one shared workspace your whole team can trust.
80%
FAQ deflection
<1 min
First response time
6
Channels unified
24/7
Always-on replies
Unified inbox
Every Channel in One Inbox
Stop switching between apps. WhatsApp, Instagram, Messenger, Telegram, TikTok and Web Chat land in one AI inbox, so your team sees every customer message in a single, organized view.
Six channels together
Connect WhatsApp, Instagram, Messenger, Telegram, TikTok and Web Chat without juggling six separate apps.
Unified profiles
See each customer's full history across channels in one merged profile, even when they switch apps.
Zero missed messages
Every incoming conversation is captured and queued, so no GCC customer is ever left waiting unseen.
AI automation
AI Auto-Replies and Smart Escalation
AI instantly answers common questions about pricing, hours and orders, deflecting up to 80% of FAQs. When a request needs a human, it escalates to a live agent with full context in seconds.
Instant FAQ answers
AI resolves repetitive questions around the clock so customers get accurate replies in under a minute.
Smart escalation
Complex or high-value chats hand off to a human agent automatically, with the full conversation attached.
Bilingual AI
The AI understands and replies fluently in both Arabic and English, matching each customer's language.
Team routing
Multi-Agent Routing and Collaboration
Route every conversation to the right person or team automatically by channel, language or topic. Multiple agents work the same inbox together without stepping on each other or replying twice.
Auto assignment
Rules send each chat to the right agent or team based on language, channel or workload.
Live collaboration
Teammates view assignments and typing status in real time, so two agents never reply to one customer.
Workload balance
Distribute conversations evenly across your GCC team to keep response times fast during peak hours.
Context tools
Notes, Tags and Full Arabic
Add internal notes only your team sees, tag conversations for fast filtering and reporting, and work in a fully Arabic interface. Every agent picks up any chat with complete context, instantly.
Private notes
Leave internal notes on any thread to brief teammates without the customer ever seeing them.
Smart tags
Tag chats by topic, status or priority to filter, organize and report on conversations in seconds.
Full Arabic interface
Your whole team works in a native right-to-left Arabic interface designed for GCC operations.
FAQs
Frequently Asked
Questions
Questions
Stepup unifies six channels in one inbox: WhatsApp, Instagram, Messenger, Telegram, TikTok and Web Chat. Every message arrives in a single, organized view your whole team shares.
The AI deflects up to 80% of common FAQs, answering questions about pricing, hours and orders 24/7 in Arabic and English, usually with a first response in under a minute.
Complex or high-value chats escalate automatically to a live agent with the full conversation attached, and routing rules send them to the right person by language, channel or topic.
Yes. Stepup offers a fully Arabic right-to-left interface, bilingual AI replies, and internal notes and tags, so GCC teams in the UAE, Saudi Arabia and Kuwait work naturally in their own language.
Contact
Automate Every
Customer Conversation
Customer Conversation
Phone number
+971 52 976 5321