Agencies and tours - package enquiries and visa queries. 5x lead response, 70% FAQ deflection.
Travel agencies and tour operators live and die by speed. When a traveler asks about a package, a visa or a last-minute deal, the first agency to reply usually wins the booking. Stepup unifies every channel into one AI inbox, answers questions instantly in Arabic and English, and follows up automatically so your team books more trips with less effort.
Capture every package enquiry from WhatsApp, Instagram or Web Chat in one AI inbox. Stepup instantly shares prices, dates and availability, then routes hot leads to your agents the moment they are ready to book.
Unified Inbox
Every channel lands in one AI inbox so no holiday package request slips through the cracks.
Instant Quotes
Send up-to-date prices, dates and availability automatically within seconds of the first message.
Smart Routing
Hot leads are passed to the right agent by destination, language or trip value automatically.
Travelers ask about visas, documents and day-by-day plans before they commit. Stepup handles repetitive visa and itinerary queries in Arabic and English, sharing requirements, timelines and PDFs so your team focuses on closing.
Visa Guidance
Share visa requirements, fees and processing times for each destination in the traveler's language.
Itinerary Sharing
Send detailed day-by-day itineraries and PDF brochures directly inside the chat thread.
Document Checklist
Remind travelers which documents to prepare so applications and trips are never delayed.
Bookings happen at midnight and across time zones. The Stepup AI assistant answers common questions about baggage, refunds, payment plans and check-in around the clock, deflecting up to 70% of repetitive queries without an agent.
24/7 Answers
Reply to traveler questions any hour of the day across every time zone instantly.
Bilingual AI
Understands and replies in fluent Arabic and English to suit every GCC traveler.
Seamless Handover
Escalates complex cases to a human agent with full context, no repetition needed.
Most travelers do not book on the first chat. Stepup automates follow-ups for abandoned enquiries and sends targeted broadcasts on seasonal deals, Hajj and Umrah packages or last-minute offers to fill seats and lift conversions.
Auto Follow-Ups
Re-engage travelers who went quiet with timely reminders that recover lost bookings.
Targeted Broadcasts
Promote seasonal deals and Umrah packages to segmented lists across WhatsApp and Instagram.
CRM Insights
Track every traveler's trips and preferences in the CRM to personalize future offers.
Questions
Customer Conversation