E-mail address
info@stepup.cloud
Analytics
& Reporting
Know exactly what is working - conversation volume, AI deflection rate, response time, lead conversion and agent KPIs in real time.
Analytics & Reporting
See Every Conversation, Measure Every Result
Stepup turns every WhatsApp, Instagram, Messenger, Telegram, TikTok and Web Chat conversation into clear, real-time data. Track volume by channel, watch your AI deflection rate climb, prove lead conversion from broadcasts, and hold every agent to measurable KPIs — all in dashboards built for GCC teams in Arabic and English, exportable in one click.
100%
Conversations Tracked
24/7
Real-Time Reporting
6+
Channels Unified
1-Click
Export & Share
Volume & Channels
Know Where Conversations Happen
See total conversation volume and break it down by channel, hour, and day. Spot peak times, busy channels, and seasonal spikes across WhatsApp, Instagram, Messenger, Telegram, TikTok and Web Chat in one view.
Channel Breakdown
Compare conversation volume across every connected channel to see which platforms your GCC customers prefer.
Peak-Hour Heatmaps
Visualize busy hours and days so you can staff agents exactly when demand is highest.
Trend Tracking
Watch conversation trends rise or fall over weeks and months to plan capacity ahead.
AI Performance
Measure What AI Handles
Track your AI deflection rate to see how many conversations resolve without a human, and monitor first-response and resolution times. Prove that automation is cutting cost while keeping customers happy.
Deflection Rate
See the exact share of conversations the AI resolves on its own without escalation.
Response Times
Monitor average first-response and resolution times by channel, team, and time of day.
Escalation Insights
Identify which topics the AI escalates most so you can refine answers and flows.
Revenue Impact
Tie Chats To Conversions
Follow leads from first message to closed deal and measure broadcast performance with open, click, and reply rates. Know which campaigns and channels actually drive revenue for your business.
Lead Conversion
Track how many conversations become qualified leads and paying customers across each channel.
Broadcast Metrics
Measure open, click, and reply rates for every WhatsApp and channel broadcast you send.
Campaign ROI
Attribute revenue to specific broadcasts and campaigns to double down on what works.
Team & Export
Manage Agents With Data
Hold every agent to clear KPIs, build custom dashboards for each role, and export any report to share with leadership. Turn raw conversation data into decisions your whole team can act on.
Agent KPIs
Track handled volume, response speed, and satisfaction for each agent and team.
Custom Dashboards
Build role-based dashboards so managers and agents each see the metrics they need.
One-Click Export
Export any report to CSV or PDF and share it with stakeholders in seconds.
FAQs
Frequently Asked
Questions
Questions
Stepup tracks 100% of conversations across WhatsApp, Instagram, Messenger, Telegram, TikTok and Web Chat, including volume, response times, AI deflection, lead conversion, and per-agent KPIs in real time.
Yes. Every dashboard, report, and metric is fully available in both Arabic and English, so GCC teams can read and share insights in the language they work in.
Dashboards update in real time as conversations happen, so you can monitor live volume, response times, and AI deflection without waiting for end-of-day or end-of-month reports.
Absolutely. Any report or dashboard can be exported to CSV or PDF with one click, making it easy to share KPIs, campaign performance, and agent metrics with stakeholders.
Contact
Automate Every
Customer Conversation
Customer Conversation
Phone number
+971 52 976 5321