E-mail address
info@stepup.cloud
WhatsApp for
Hospitality
Hotels and resorts - reservations, concierge and upsells on WhatsApp. 3x bookings, 35% fewer no-shows.
Hotels & Resorts
Turn Every Guest Chat Into a Booking
From the first WhatsApp inquiry to post-stay feedback, Stepup gives GCC hotels and resorts one AI inbox across WhatsApp, Instagram, Messenger and Web Chat. Confirm reservations around the clock, upsell suites and dining in Arabic or English, deflect routine questions, and win back no-shows with smart reminders that keep your rooms full.
3x
More Direct Bookings
35%
Fewer No-Shows
80%
FAQ Deflection
24/7
Always-On Service
Reservations
24/7 Reservations & Booking
Capture every late-night and weekend inquiry. Stepup checks availability, quotes rates, and confirms rooms automatically on WhatsApp and Web Chat, so no booking slips away while your front desk sleeps.
Live Availability
The AI pulls real-time room availability and rates so guests book the right night instantly.
Instant Confirmation
Bookings are confirmed and logged automatically with a WhatsApp message guests can keep.
Bilingual Booking
Guests reserve in fluent Arabic or English, matching how each traveler prefers to chat.
Concierge
Concierge & Smart Upsells
Grow revenue per guest before and during the stay. Stepup recommends suite upgrades, spa packages, airport transfers and dining, then routes complex requests to your human concierge team.
Upgrade Offers
Automatically suggest suite upgrades and late checkout at the perfect moment in the chat.
Experience Add-Ons
Sell spa, dining, tours and transfers as add-ons that lift average booking value.
Human Handoff
Seamlessly pass VIP and special requests to your concierge team with full chat context.
Automation
AI That Answers Instantly
Stop drowning your team in repeat questions. Stepup's AI handles up to 80% of routine queries — check-in times, Wi-Fi, parking, pool hours — across every channel, freeing staff for high-value guests.
Trained on Your Hotel
The AI learns your policies, amenities and FAQs to answer accurately in your brand voice.
Omnichannel Replies
One brain answers consistently on WhatsApp, Instagram, Messenger, Telegram and Web Chat.
Smart Escalation
When a question needs a human, the AI escalates instantly without making guests repeat themselves.
Retention
Reminders & Guest Feedback
Cut no-shows and earn five-star reviews. Stepup sends booking reminders and pre-arrival messages, then collects feedback after checkout and routes happy guests straight to your review pages.
Booking Reminders
Automated pre-arrival reminders on WhatsApp cut no-shows by up to 35%.
Post-Stay Surveys
Send a quick feedback survey after checkout to capture sentiment while it's fresh.
Review Boost
Guide satisfied guests to leave public reviews and grow your online reputation.
FAQs
Frequently Asked
Questions
Questions
Guests can inquire and book through WhatsApp, Instagram, Messenger, Telegram, TikTok and your website's Web Chat — all unified in one Stepup AI inbox for your team.
Yes. The AI understands and replies in fluent Modern Standard Arabic and English, automatically matching each guest's language for a natural, local experience across the GCC.
Stepup connects to your booking tools and CRM via API and native integrations, so availability, confirmations and guest data stay in sync without manual entry.
Most properties launch within days. We train the AI on your policies, rates and FAQs, connect your channels, and your team starts handling smarter conversations right away.
Contact
Automate Every
Customer Conversation
Customer Conversation
Phone number
+971 52 976 5321